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Please note that the procedure varies according to the policy section under which you are claiming.
WHAT TO DO IF
YOU WISH TO MAKE A CLAIM
If you need to make a claim please obtain a claim form by telephoning or writing to the appropriate claims service below, the number shown on your Certificate of Insurance and which section of the policy you are claiming under.
FOR SECTIONS 1 to 10 and 12 to 13
ETI Travel Claims, Albany House, 14 Bishopric, Horsham, RH12 1 QN. Telephone: +44 (0) 1403 788 515 (calls may be monitored or recorded for quality purposes) Fax: +44 (0) 870 241 5774. Email email@example.com
Please quote scheme number 535.
FOR SECTION 11 - LEGAL EXPENSES
Legal Expenses claims are managed by DAS Legal Expenses Insurance Co. Ltd., DAS House, Quay Side, Temple Back, Bristol BS1 6NH. You must notify DAS immediately in the event of a claim Tel: +44 (0) 117 934 2000, Fax: +44 (0) 117 934 2109. Please refer to the Policy Section 11 (policy conditions/exclusions) for the Legal Costs and Expenses.
ETI Emergency Assistance provides immediate help in the event of yourillness or injury arising outside the United Kingdom. Should a serious medical problem arise you must contact ETI Emergency Assistance immediately, who provide 24 hour multi-lingual emergency service 365 days a year and can be contacted by telephone, or fax.
Emergency telephone number:
IMPORTANT - please quote your policy number shown on your Certificate of Insurance
You are responsible in advising your attending doctor to seek prior approval for any treatment except in extreme circumstances where a request for prior approval would delay surgery in a life threatening situation or medical crisis. Failure to contact ETI Emergency Assistance may limit the benefits payable, or in certain circumstances, cover will not be provided. When you call upon the services of ETI Emergency Assistance it is a condition of the service that ETI Emergency Assistance shall solely be responsible for all decisions on the most suitable and reasonable solution to any medical problem. The service includes, where necessary:
- Multi-lingual assistance with hospitals and doctors.
- Repatriation arrangements and necessary escorts by a medical attendant.
- Travel arrangements for other members of your party or next-of-kin.
- On arrival in theUnited Kingdom, an ambulance service to hospital or home.
Please note: we are not responsible for the availability, quality or results of any medical treatment received by you. Also, this emergency service should not be used for casual enquiries.