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If you become disabled or unemployed, you should contact the claims administrators within 30 days of the start of your disability or unemployment. When you contact them please ensure that you have your certificate number to hand.

They will explain in full the claims procedure, send you the appropriate claim form for completion and let you know what further documentation or information may be required in support of your claim. They will then handle all matters relating to your claim directly with you.

The claims administrators are:

Jubilee Service Solutions Limited
Quay Point, Lakeside Boulevard,
Doncaster,
South Yorkshire,
DN4 5PL

Tel: 0330 1026 032
Email: jss.enquiries@directgroup.co.uk
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