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Private Medical Insurance
Personal Group and AXA PPP.'
Personal Group, which owns Universal Provident, is committed to acting in the best interests of all of its policyholders. In Universal Provident, we have been providing private medical insurance (PMI) cover for many years and have provided a high quality of service to our customers. However, this is a small part of Personal Group's business and, following a strategic review, it has decided not to continue to provide this cover. We want to make sure our customers' health and wellbeing remain in good hands and have chosen AXA PPP healthcare as a suitable provider of PMI cover for our customers going forward.
AXA PPP healthcare will provide continuous cover at renewal for our customers by offering PMI products from its current range with no further medical underwriting, working closely with us to provide a seamless transition.
AXA PPP healthcare has been helping people to access the medical care they need for over 75 years. It provides medical insurance and services to 1 in 22 people in the UK and pays £3 million in claims each working day. With a national hospital network and access to a full range of specialists, it provides a range of products and services under the AXA PPP healthcare and Health-on-Line brands.
It has a strong commitment to service excellence, and won a European Contact Centre of the Year award in 2015, as well as having a 93% member1 satisfaction rate, and has been voted Best Healthcare Provider by Your Money for three years running2.
DentalCare, TravellersCare, IncomeCare and
Universal Provident is no longer accepting new business for these products and cover for all existing policyholders will cease over the 12 month period starting 1 December 2016. Universal Provident have written to all policyholders confirming when their cover will cease and assuring them that the cover provided by their policies will be unaffected until that time.
Universal Provident Limited is an appointed representative of Berkeley Morgan Limited which is authorised and regulated by the Financial Conduct Authority. Berkeley Morgan Limited is a subsidiary company of Personal Group Holdings Plc. Berkeley Morgan Limited's FCA Register Number is 148577. Personal Group is a trading style of Personal Group Holdings Plc.
1 Members were surveyed between October 2015 and
2 Your Money awards for Best Healthcare Provider in 2013, 2014 and 2015